Accessibility Assistant

Job description

Who we are

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.

We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.

At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.

What we are looking for

We are currently seeking an Accessibility Assistant - FTC to join our Marketing team, to lead on accessibility and inclusion communications with guests, staff and participants with disabilities or additional access requirements to ensure they are supported effectively.

This role will support all teams on all matters relating to accessibility, driving continuous improvement and embedding inclusive practice across all race days, events and operational planning.

This role will be based in our offices at the racecourse in Ascot, Berkshire.

This is a full time, temporary role for approx. 6 months mid March 2026.

What you’ll be doing

Guest Experience & Support

• Act as the primary point of contact for accessibility-related enquiries from guests, partners and stakeholders.
• Ensure appropriate support is in place for guests with physical, sensory, cognitive or hidden disabilities, including mobility access, sensory-friendly provisions and reasonable adjustments.
• Oversee accessible seating, viewing areas, transport, wayfinding, signage and toilet provision.

Event Planning & Support

• Work closely with Operations, Security, Hospitality, Ticketing and Event Delivery teams to assist with the embedding of accessibility into all race days and major events (e.g. Royal Ascot).
• Support the planning and delivery of Personal Emergency Evacuation Plans (PEEPs) where required.
• Monitor accessibility provision during live events, responding to issues in real time.

Reporting & Continuous Improvement

• Maintain accurate records, risk assessments and accessibility documentation.
• Produce reports on accessibility performance, incidents and guest feedback for senior management.

Skills and experience you can bring

Essential

• Experience working in accessibility, inclusion, guest experience or a related field.
• Excellent communication and interpersonal skills, with a guest-focused mindset.
• Ability to work calmly and effectively in a fast-paced, live-event environment.
• Good knowledge of Microsoft Office tools, including Outlook and Excel.
• Willingness to work flexible hours, including some weekends.

Desirable

• Strong knowledge of accessibility, inclusion and the Equality Act 2010.
• Experience within large venues, events, sport, leisure or hospitality environments.
• Qualification or training in accessibility, inclusive design or disability awareness.
• Lived experience of disability or strong advocacy experience.
• Knowledge of accessible transport, crowd management and emergency planning.

What you can expect from us

• A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
• Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
• Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners
• Time Off in Lieu (toil) for working race days
• Clothing and hat hire
• Complimentary race day entry for friends and family
• Exclusive discounts in local shops and cafes
• Exclusive discounts from selected partner brands and suppliers

And let’s not forget, invitations to our monthly social nights as well as annual parties and afternoon-teas to celebrate our most special occasions throughout the year.

What sets us apart from the rest

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.

Our Diversity and Inclusion Vision

We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.

As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

Closing Date

The closing date for this vacancy is 13 March 2026. We reserve the right to close this vacancy early should a suitable candidate be identified.

For assistance with your application or should you require an alternative application format, please contact hr@ascot.com

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

01-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English