Operations Manager

Job description

Operations Manager

West Yorkshire

Full-time | Flexible shifts

Working hours: Any 5 days out of 7, operating between 06:00–22:00

Salary: £37.477 per annum

An exciting opportunity has arisen for an experienced Operations Manager to join our growing team in West Yorkshire. This is a key leadership role within a fast-paced, multi-customer operation where you’ll take full ownership of customer contracts, people performance, and operational excellence.

If you thrive in a hands-on environment, enjoy leading teams, and love turning challenges into improvements — we want to hear from you.

What you’ll be responsible for

• Managing customer contracts from stock receipt through to dispatch across retail, wholesale, and e-commerce
• Acting as the main point of contact for customers on operational performance, processes, and costs
• Leading and motivating operational teams, ensuring labour is controlled within budget
• Delivering agreed KPIs and SLAs across all activities
• Producing accurate and timely customer service and performance reports
• Building strong relationships with senior customer stakeholders
• Training, developing, and supporting managers and teams
• Implementing new processes, policies, and customer initiatives
• Playing an active role in the site management team and supporting other contracts when required

What we’re looking for

• Proven experience in an Operations Manager role within a multi-customer environment
• Strong leadership skills with the ability to motivate and develop teams
• Excellent communication skills (written and verbal)
• Good numeracy and commercial awareness
• Solid understanding of health & safety regulations and basic employment law
• Confident IT skills (Microsoft Office and warehouse systems)
• A proactive, innovative, and solution-focused mindset
• Ability to perform under pressure and adapt to changing priorities
• Flexible approach to work, including shift patterns

For more information please get in touch.

Extra information

Status

Open

Education Level

Secondary School

Location

Wakefield

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English