General Manager

Job description

Are you an experienced and dynamic leader with a passion for hospitality and luxury service? Do you have a proven track record of managing and elevating high-end properties? Do you take pride in customer satisfaction, and can you find solutions and think on your feet? Do you have excellent experience in operations management, coupled with a strong commercial acumen? My client is looking for an exceptional General Manager to lead their prestigious luxury lodge retreat in the heart of North Yorkshire.

Role in a nutshell

As General Manager, you will be the driving force behind all operations, ensuring the highest standards of service, quality, and guest experience. You will lead a talented and dedicated team, manage day-to-day operations, and oversee the delivery of exceptional guest experiences. This is a hands-on role that requires a deep understanding of luxury hospitality, business acumen, and a passion for creating unforgettable memories for our guests.

Key Responsibilities:

• To lead from the front and contribute to site success through good commerciality and a proactive approach.

• To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.

• To adopt Planned, Preventative Maintenance techniques to preserve the longevity of the company's product quality and associated guest experience.

• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.

• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.

• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.

• To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the company's overall profit

• To maintain good and clear communication between the site and Head Office.

• To assist Senior Management to increase the efficiency and profitability of the business.

• To interview and recruit core team of staff and ensure they are being deployed in a productive manner.

• To interview, recruit and train seasonal staff according to requirement and commercial feasibility.

• Ensure the team understand high end service expectations and constantly drive world class service.

• Lead, inspire and champion your team and their talents to all in the business, encouraging on-going development and progression.

Key skills required:

• Proven experience in managing a property or high-end hospitality venue.

• Strong leadership skills with the ability to inspire, manage, and develop a high-performing team.

• Exceptional communication and customer service skills.

• Demonstrated ability to manage budgets, financials, and operational systems.

• A passion for delivering outstanding guest experiences and maintaining top-tier standards.

• Strong problem-solving skills and the ability to think on your feet.

• An understanding of the North Yorkshire region and its tourism offerings is an advantage.

• You must live within 40 mins / 1 hr of Richmond for this role

Package:

• Beautiful, tranquil work environment in the heart of North Yorkshire.

• Opportunity to work with a dedicated and passionate team.

• Professional development and career growth opportunities.

• Staff discounts and perks.

• Company pension scheme - enhanced

• Health and wellbeing programme

• Life insurance

Interested?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by gemma@traveltraderecruitment.co.uk / 0161 9236120

Extra information

Status

Open

Education Level

Secondary School

Location

Richmond

Type of Contract

Full-time jobs

Published at

01-03-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English