Collections Executive

Job description

Job Title: Collections Executive

Location: Windsor, 5 days a week in new modern office ( Parking paid for by company)

Salary - £26K - £27K + weekly bonus for hitting performance and a competitive benefits package

My client is a profitable scaling lender based in heart of Windsor. After 7 years of trading they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale.

After a large investment round & the lending book scaling 2X in 2025, they are now focusing on growth the lending book it an exciting high energy environment to work in – Offering great learning & development opportunities and a fun but productive working environment

As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive collections executive to join close knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track.

Role and Responsibilities:

• Build and maintain strong relationships with your portfolio of customers who are in arrears by 30-90 days – The goal is to get them on a repayment plan which works for their affordability
• Combination of contact points to follow – Emails, Text, Phone dependant on how you feel is most suitable
• Manage promptly all queries and questions from customers re repayments
• Develop understanding of our repayment structures so you can advise customers appropriately
• Make regular contact with customers within your portfolio so we have full visibility of their financial situations
• Conduct research alongside customer conversations re companies house / open banking to ensure we understand the businesses financial position
• Work closely with credit control, once repayment plan is agreed you will pass customers back over to them
• Update CRM system with all updates

We are looking for:

• 2 + years in financial services or professional B2B environment within a collections, recoveries or customer support role
• Strong relationship building skills & build rapport with customers so they share truth and we can come up with suitable repayment plan
• Proactive nature is key
• Strong communication via phone and email is essential
• Ability to have difficult conversations with a specific goal in mind
• Happy to be a team player and in office 5 days a week

Extra information

Status

Open

Education Level

Secondary School

Location

Windsor

Type of Contract

Full-time jobs

Published at

03-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English