Training & Competence Monitoring Supervisor

Job description

About John Charcol

Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice.

About the Role

This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first.

What You'll Be Doing

• Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business

• Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement

• Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes

• Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs

• Providing coaching and development to improve adviser quality and customer outcomes

• Facilitating and delivering induction training as required under the T&C scheme

• Developing and growing effective relationships across all John Charcol departments

• Responding promptly and with appropriate diligence to any complaints received

• Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours

• Presenting a professional approach with a high standard of service quality, integrity and conduct

What We're Looking For

Essential:

• Minimum 2 years' experience in a regulated or financial services environment

• Minimum 1 year's experience in a T&C role

• Strong knowledge of the UK regulatory environment and FCA regulation

• Strong interpersonal and relationship building skills

• Good IT skills across Word, PowerPoint, Excel and Outlook

Desirable:

• CeMAP or equivalent qualification

• Formalised compliance qualification

Why John Charcol?

This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group.

Interested? Apply on LinkedIn - we'd love to hear from you.

#TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

18-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English