User Experience Researcher

Job description

Job Title: UX Researcher

Location: Wallingford, OX10 9TA (Hybrid – Tue/Wed/Thu office, Mon/Fri WFH)

Salary: £30,000–£40,000 DOE

Start Date: ASAP

Are you a data-driven UX Researcher who wants to shape the digital journey of a high-volume eCommerce business?

Do you enjoy turning behavioural insight into measurable commercial performance?

Ready to own research end-to-end in a growing, sustainability-focused retail environment?

We’re hiring a UX Researcher to join a purpose-led online retail organisation processing over 20M products annually.

The Opportunity – UX Researcher

This UX Researcher role sits at the intersection of Product, UX/UI and Marketing. You will own research across the full digital customer journey — from discovery to checkout — ensuring user insight directly drives conversion, retention and engagement.

You’ll combine qualitative research, behavioural analytics and competitor benchmarking to optimise performance across multiple websites and brands.

This is a commercially focused UX Researcher position where insight must translate into measurable impact.

Key Responsibilities

• Plan and deliver end-to-end UX research across websites and digital journeys
• Conduct usability testing, interviews, surveys and discovery research
• Analyse behavioural cohorts and customer segments
• Translate findings into archetypes and actionable insight
• Partner with UX/UI to optimise layout, navigation and usability
• Collaborate with Marketing on campaign performance and content engagement
• Analyse product discovery behaviour and purchasing patterns
• Conduct competitor benchmarking within the online retail market
• Present concise, evidence-led recommendations to stakeholders

What We’re Looking For

• Proven experience as a UX Researcher across the full research lifecycle
• Strong qualitative and quantitative research capability
• Experience with GA4, Hotjar, Clarity, ContentSquare or FullStory
• Strong understanding of acquisition and conversion journeys
• Experience working cross-functionally in agile teams
• Commercial awareness – balancing user needs with business goals
• Experience with experimentation tools (Monetate, AB Tasty, VWO) is desirable
• Familiarity with Figma, Miro or Adobe XD is advantageous

Why Join?

• 28 days holiday (inclusive of bank holidays)
• Hybrid working model
• Pension scheme
• Monthly product allowance
• Annual eye test + VDU support
• Staff product discounts

About the Business

This is a high-volume, digitally driven retail organisation operating within a sustainable, circular economy model. With millions of products processed annually and multiple customer segments, user experience and behavioural insight are critical to commercial success.

This is a rare opportunity for a UX Researcher to step into a role where research directly informs revenue, retention and customer growth strategy.

Apply today or contact us for a confidential discussion.

Extra information

Status

Open

Education Level

Secondary School

Location

Oxfordshire

Type of Contract

Full-time jobs

Published at

13-03-2026

Profession type

Design / Fashion

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English