Client Development Manager – Iconic Luxury Brand

Job description

Mode Search are partnering with a globally recognised luxury retail house in their search for a Client Development Manager to join one of their flagship London locations.

This is a pivotal role focused on cultivating a culture of client excellence, deepening relationships, and driving long-term loyalty through strategic client development initiatives. Working closely with store leadership and Head Office Client Experience teams, the successful candidate will combine analytical insight with a highly personalised, human approach to client engagement.

This role requires both strategic thinking and hands-on execution, with a strong focus on client data, segmentation, and behavioural insight to drive sustainable commercial growth.

The Role

• Champion a culture of genuine relationship-building across the store team
• Act as an ambassador for client excellence, driving adoption of clienteling tools and best practices
• Recognise and celebrate exceptional service moments to elevate overall team performance
• Support the creation of meaningful, bespoke client touchpoints and experiences
• Partner with Head Office to translate client data into actionable client development strategies
• Oversee client segmentation and targeted engagement plans
• Analyse behavioural trends to identify opportunities for growth, reactivation, and deeper engagement
• Monitor capture rates, retention, and performance metrics, providing insight and reporting
• Manage a calendar of client events and notable moments, ensuring personalised outreach
• Work closely with Sales & Service teams to coach and elevate client relationship-building
• Support the delivery of local and international client experiences
• Contribute to the planning and execution of client events (invitations, outreach, logistics, RSVPs)
• Manage client feedback with empathy and professionalism, ensuring timely resolution
• Provide coaching on clienteling, segmentation, and data capture best practices
• Partner with Talent Development to enhance selling ceremonies and engagement standards
• Support effective client allocation and oversee the client services budget

Requirements

• Proven experience in Client Development, CRM, or Relationship Management within luxury or a highly client-centric environment
• Strong analytical capability with the ability to translate data into meaningful strategy
• Experience managing client segmentation and engagement initiatives
• Confident coaching and influencing retail teams
• Highly organised, detail-oriented, and commercially aware
• Excellent communication and stakeholder management skills
• Proficient in Microsoft Office and client management systems

Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.

Please contact info@modesearch.co.uk to apply

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

04-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English