Principal Researcher, Human Insights - London

Job description

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue of $27 billion and more than 95,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

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Oliver Wyman is seeking a Principal Researcher, Human Insights to join our Quotient team in London.

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance

Our Quotient Team is seeking a Principal Researcher to serve as a core contributor within the Product Strategy team, providing deep, evidence-based understanding of end users and human behaviour to inform firm-wide product, capability, and AI strategy.

This role is a hands-on human insights research expert responsible for executing complex research initiatives and translating findings into clear, decision-ready insights that shape product concepts, strategy narratives, and leadership discussions.

The Principal Researcher ensures that product and capability decisions are grounded in rigorous research and strong end-user empathy

Key responsibilities will include:

• Designing and executing market, qualitative, and quantitative research to inform product and capability strategy
• Conducting surveys, interviews, diary studies, desk research, and behavioral research
• Synthesizing qualitative and quantitative data into clear, decision-grade insights
• Developing personas, archetypes, and behavioral frameworks reflecting real user contexts
• Contributing directly to strategy decks and leadership materials with evidence-based insights
• Translating research findings into implications for product concepts, initiatives, and prioritization
• Maintaining deep end-user focus, consistently stepping into the shoes of consultants and practitioners
• Partnering with Product Strategy, Design, and Product teams to embed insight early in decision-making

Who we are looking for…

• 8+ years of experience in user research, consumer insights, human-centered research, or behavioral research
• Proven experience conducting both qualitative and quantitative research independently
• Demonstrated experience with surveys, diary studies, interviews, synthesis, and behavioral analysis
• Experience developing personas, archetypes, and behavioural insights to inform strategy or product work
• Experience working in or alongside product strategy, design, consulting, or technology teams preferred in a professional services environment
• Advanced qualitative research execution and synthesis
• Survey design and applied quantitative analysis
• Research documentation and insight storytelling
• Familiarity with research and collaboration tools (survey platforms, Miro/Mural, presentation tools)

Additionally, you’ll be:

• End-user obsessed, with strong empathy and curiosity about human behaviour
• A highly analytical and structured thinker
• A compelling communicator, comfortable shaping executive-level decks and narratives
• Independent and proactive, able to drive research activities end-to-end
• Collaborative in working style across strategy, design, and product teams
• Able to work effectively in a team-oriented environment and to navigate and excel in a complex, matrix organization, and relate successfully to a variety of people.

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman.

www.oliverwyman.com/careers

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

04-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English