Interim Operational Recovery Lead

Job description

Operational Recovery Lead – Outpatient Pharmacy

6-Month Interim Contract

West Midlands (On-Site, 5 Days per Week, Free Parking)

⏰ 8:30am – 6:00pm (1-hour lunch)

Immediate Start

Are you an experienced operational leader who thrives in turnaround environments?

We are seeking a confident and hands-on Operational Recovery Lead/Transformation Manager to drive a structured service recovery programme within an outpatient pharmacy department at a hospital in the West Midlands.

This is a high-priority interim appointment with senior leadership visibility. The service is experiencing operational pressures and cultural challenges. We need a strong leader who can stabilise operations, galvanise the team, and deliver measurable improvements at pace.

This role does NOT need necessarily to be filled by a pharmacist — however, a strong understanding of hospital pharmacy operations is essential.

The Role

This is a fully hands-on leadership position working alongside the pharmacy team daily. You will:

• Lead and deliver a structured operational recovery plan
• Stabilise day-to-day outpatient pharmacy performance
• Improve workflow, stock management, and operational processes
• Line manage staff and address performance issues
• Lead cultural and behavioural change within the team
• Embed clear expectations, accountability, and team cohesion
• Provide regular updates to senior leadership

What We’re Looking For

The ideal candidate will have:

• Strong operational experience within NHS hospital pharmacy or clinical services
• Experience in service recovery, turnaround, or transformation
• Proven ability to improve workflow and team performance
• Experience managing staff and handling performance issues
• Confidence addressing cultural or behavioural challenges
• Strong communication and influencing skills
• Understanding of HR processes and workforce management
• Experience in dispensary optimisation, stock control, or operational improvements

Skills & Behaviours

We are looking for someone who is:

• Calm, confident and credible with staff at all levels
• Practical, solutions-focused and hands-on
• Comfortable having difficult conversations
• Able to bring stability and motivation to a pressured environment
• Visible, approachable and able to work independently

Contract Details

• 6-month interim contract (with potential extension)
• On-site, 5 days per week
• Free parking available
• £35 - £45 per hour via Umbrella, DOE
• Immediate start

Extra information

Status

Open

Education Level

Secondary School

Location

West Midlands

Type of Contract

Full-time jobs

Published at

04-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English