Customer Vulnerability SME

Job description

Customer Vulnerability SME (Contract)

UK | Remote

4–5 Months | 2–3 Days per Week

Financial Services | FCA | Consumer Duty

We’re looking for an experienced Customer Vulnerability SME to support the design and accreditation of a new vulnerability training qualification for branch-based banking colleagues.

This programme will equip CRMs and PBMs to confidently:

• Identify vulnerable and potentially vulnerable customers

• Communicate appropriately and sensitively

• Apply FCA and Consumer Duty expectations in real conversations

• Strengthen digital inclusion and financial resilience

You’ll work alongside our learning and design team to ensure everything we build is aligned to best-in-class vulnerability standards and UK regulatory expectations.

What we’re looking for:

✔ Deep vulnerability expertise within UK financial services

✔ Strong understanding of FCA / Consumer Duty

✔ Experience implementing or advising on vulnerability frameworks

✔ Experience supporting frontline retail banking environments

✔ Ability to turn regulatory requirements into practical behaviours

This is a high-impact contract shaping accredited training that will go live across a major financial services organisation.

If you are available for a part-time contract engagement (2–3 days per week), we would welcome your application or direct message.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Part-time jobs

Published at

04-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English