Complex Works Project Surveyor

Job description

1 YEAR FIXED TERM CONTRACT - Complex Works project Surveyor

Housing Association based in South London

£59,000

Department: Property Services

Reporting to: Maintenance Manager

London: SE1

Hours: 37.5 hours per week

Contract Type: 12 month FTC

Salary: £59,000 per annum

Role Purpose:

Lead the end-to-end delivery of complex surveying and project activities across our

housing portfolio—spanning reactive and major repairs, voids, adaptations, legal

disrepair, damp & mould interventions, planned and cyclical programmes, and major

insurance works.

Ensure safe, compliant, and value-for-money outcomes while driving exceptional quality

standards and a consistently high level of resident satisfaction. Champion a culture of

continuous improvement and collaboration, actively building the expertise and capacity

of the wider team to deliver sustainable, high-performing services.

Work proactively to

embed best practice, innovation, and efficiency in all aspects of service delivery,

ensuring that every project contributes to positive resident experiences and long-term

asset value.

Key Responsibilities:

Health, Safety & Compliance: Ensure compliance with CDM Regulations, Building

Regulations, British Standards and HSE guidance; maintain accurate records.

Emphasize proactive risk management and embed a culture of safety and quality across

the team.

Diagnostics, Scope & Specification: Undertake inspections, diagnose defects, and

produce clear specifications and schedules of work. Ensure specifications reflect best

practice and deliver value-for-money solutions.

Reactive, Major Repairs, Voids & Disrepair: Lead delivery of reactive/major repairs

and voids; manage legal disrepair cases. Prioritize resident satisfaction and timely

resolution of issues with minimal disruption.

Damp & Mould / Complex Interventions: Working in line with the business’s approach

to retain compliancy with ‘Awaab’s law’, investigate, diagnose damp/moisture and

ventilation issues; design remediation plans. Apply innovative approaches to improve

long-term outcomes and resident wellbeing.

Planned Investment & Cyclical Programmes: Specify, procure, supervise and

administer planned/cyclical works and consultancy services. Drive continuous

improvement and efficiency, ensuring programmes deliver high quality and cost-

effectiveness.

Insurance & Party Wall: Lead major insurance-related works and administer party wall

matters.

Inspections & Quality Assurance: Complete pre- and post-inspections; undertake

stock condition and Decent Homes surveys. Use findings to coach and develop

peer/team capability, raising standards consistently.

Contractor & Consultant Management: Appoint and coordinate consultants and

contractors; monitor performance against KPIs/SLAs. Foster collaborative relationships

and mentor internal colleagues to strengthen delivery capacity.

Financial & Data Controls: Track progress and budgets; validate quotes and

valuations; ensure timely payments and data updates.

Resident & Stakeholder Engagement: Act as primary contact for customers; provide

updates and manage expectations empathetically. Champion a customer-first approach

and share insights to build team expertise in managing complex cases empathetically.

Governance & Policy: Deliver services in line with Wandle’s policies and maintain

audit-ready records.

Emergency Response & Rota: Participate in out-of-hours emergency rota when

required.

Continuous Improvement: Maintain awareness of technical developments and

contribute to performance improvements. Actively contribute to team learning and

development, embedding best practice and innovation.

What you'll need:

• Property maintenance & surveying: 5+ years in housing/building maintenance,

inspections, defect diagnosis, contractor/consultant supervision.

• Complex project delivery: Proven experience delivering complex building remediation

and insurance works.

• Contract & project management: Specifying works, procurement/tendering, contract

administration, dispute resolution.

• Regulatory framework: Strong understanding of CDM, H&S, Building Regulations,

British Standards, contract law.

• Customer focus & communication: Exceptional written/verbal communication;

empathetic approach to sensitive cases.

• Planning & records: Accurate record-keeping; time management; organized systems

suitable for audit.

• IT skills: Proficient with MS Word, Outlook & Excel; experience using MS Project.

• Safeguarding & inclusion: Awareness of diversity and safeguarding principles in

service delivery.

Other Skills:

• Good IT skills (intermediate Word, Outlook & Excel) and experience using MS

Project

Qualifications:

• Minimum: HNC in construction/building (or equivalent), with evidence of continuing

professional development.

• Desirable: Degree or equivalent in Construction, Building Services Engineering,

Project Management or related field.

• Professional membership: RICS, CIOB, CIBSE, APM (desirable).

• H&S: SMSTS/NEBOSH (advantage).

T&Cs

• Essential car use (vehicle not provided); willingness to work flexibly, including

occasional evening/out-of-hours.

Benefits

• 29 days annual leave plus public holidays.

• Defined contribution pension with matched employer contributions (4%-6%).

• 75% salary income protection.

• 4× salary life cover.

• Staff wellbeing and savings perks.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

04-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English