Aftersales Agent

Job description

We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.

Requirements:

• Excellent verbal and written communication skills
• Experience with telephony in financial services
• Strong investigative and problem-solving abilities
• Ability to manage high volumes of complaints
• Empathy for vulnerable customers
• Proficient in MS Office and CRM systems

Nice to Have:

• Background in motor finance or dealership complaints
• Knowledge of FCA, DISP, CRA guidelines

Preferred Qualifications:

• GCSE English (Grade C or above)
• Experience in complaints handling within financial services

Other Requirements:

• Willingness to undergo comprehensive classroom training
• Ability to pass case simulation assessments

This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.

Extra information

Status

Open

Education Level

Secondary School

Location

England

Type of Contract

Full-time jobs

Published at

07-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English