Store Manager

Job description

Store Manager - Salary from £38,000 upwards depending on experience

AR Pharmacy – West Totton, Southampton (SO40 8WU)

Full-time | Competitive salary | Leadership opportunity

AR Pharmacy is an innovative and growing independent pharmacy group operating a modern automated dispensing hub in West Totton. We are looking for a Store Manager to lead the front-of-house retail operation and customer experience within our flagship hub site.

This is a key leadership role responsible for managing the shop floor, supervising the counter team, maintaining high retail standards and ensuring patients receive an excellent and efficient service.

This position would suit an experienced retail manager, pharmacy supervisor, or senior pharmacy counter assistant looking to step into management.

The Role

As Store Manager you will oversee the day-to-day running of the pharmacy shop floor and customer service areas.

You will work closely with the Operations Manager and pharmacy team to ensure smooth patient flow between the retail counter and the dispensing hub.

Key Responsibilities

Retail & Store Management

• Manage the day-to-day retail operation of the pharmacy shop
• Maintain high standards of presentation, merchandising and cleanliness
• Manage stock levels, ordering and retail product availability
• Monitor retail sales performance and identify opportunities to grow OTC revenue

Team Leadership

• Supervise and support the pharmacy counter team
• Organise rotas and ensure appropriate staffing at busy periods
• Train and develop counter staff in customer service and product knowledge
• Promote a positive, professional and patient-focused culture

Customer Experience

• Ensure patients receive friendly, efficient service
• Resolve customer queries and complaints professionally
• Support the promotion of NHS and private pharmacy services

Operational Support

• Coordinate patient flow between the counter and dispensing teams
• Ensure prescriptions are managed efficiently at the front counter
• Support service delivery such as vaccinations, travel clinic and other pharmacy services

About You

We are looking for someone who is organised, confident managing people and passionate about customer service.

Essential

• Previous retail or customer service management experience
• Strong leadership and team management skills
• Excellent communication and organisational ability
• A proactive and hands-on approach

Desirable

• Pharmacy experience
• Medicines Counter Assistant (MCA) qualification
• Experience in healthcare retail

What We Offer

• Competitive salary (At least £38,000 per annum for the right candidate)
• Performance related bonus
• Opportunity to lead within a modern automated pharmacy hub
• Supportive independent pharmacy group
• Career progression opportunities

Location

AR Pharmacy

West Totton

Southampton

SO40 8WU

Apply

To apply, please send your CV and a short cover letter outlining your experience and suitability for the role

Extra information

Status

Open

Education Level

Secondary School

Location

Totton

Type of Contract

Full-time jobs

Published at

07-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English