Optical Assistant - Order Processing & Operations

Job description

Optical Assistant - Order Processing & Operations

Glasgow City Centre

£27,500 Basic Salary

This is a great opportunity for an Optical Assistant who understands optics, frames and lens types, but would prefer a more operational, behind-the-scenes role where you keep everything running smoothly.

Our client is a rapidly expanding luxury eyewear specialist, and due to continued growth, they are looking for a highly organised Optical Assistant to manage and triage several hundred orders per week in a fast-paced, detail-focused role that sits at the heart of the operation.

The Role

• Manage 100+ daily spectacle and sunglasses orders
• Process and check orders for accuracy and completeness
• Triage orders based on urgency and importance
• Liaise closely with the internal Customer Experience team regarding order updates and queries
• Monitor workflow to ensure deadlines are met
• Identify and escalate any issues that could impact turnaround times
• Help maintain smooth, efficient operational processes at all times

This role has minimal patient-facing interaction and it’s not a dispensing role, instead, you will act as the vital internal link between ordering, production and customer experience — ensuring customers receive their eyewear on time and to the highest standard.

Who This Would Suit

• An experienced Optical Assistant with strong product knowledge (frames & lenses)
• Someone currently working in an opticians who enjoys the technical side but not necessarily constant face-to-face interaction
• A highly organised individual who thrives in a structured, process-driven environment
• Someone confident managing high volumes of work with accuracy
• A detail-focused problem solver who takes pride in keeping things running efficiently

If you’re the person colleagues rely on to keep things organised and on track — this could be ideal for you.

Hours of Work

• Monday to Friday: 9:00am – 5:30pm
• One Saturday in three: 9:00am – 3:00pm
• When working a Saturday, you still only work five days that week (e.g. Tuesday to Saturday)

Benefits

• £27,500 basic salary
• Glasgow city centre location
• Casual dress
• Staff discount
• Cycle to work scheme
• Gym membership
• Excellent training & development
• Genuine long-term progression opportunities within a growing luxury brand

If you’re looking to use your optical knowledge in a more operational, structured role — while still being part of an exciting and expanding brand — we’d love to hear from you.

Apply today to find out more.

Tony Hamilton – Managing Director – Hamilton Hunter Scotland Limited

Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow City

Type of Contract

Full-time jobs

Published at

07-03-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English