Retail Store Manager

Job description

Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful.

This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it.

What you’ll actually do

Customer experience (the main thing)

• Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off.
• Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast.
• Keep the shop feeling warm, calm and brilliantly run even on the hectic days.

Team leadership

• Coach daily: clear expectations, fast feedback, and consistent standards.
• Develop your team: turn “good” into “great” through simple routines and accountability.

Operations

• Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house.
• Use a few simple KPIs to improve week by week.

This role is for you if…

• You’ve led a retail or hospitality team and you like being accountable for outcomes.
• You naturally coach — you enjoy raising performance without drama.
• You’re calm, organised, and decisive when you’re the person in charge.
• You like food, and you enjoy helping people feel more capable.

This role is not for you if…

• You want a big team around you all day.
• You dislike standards, feedback, or being “the one who owns the room”.
• You prefer minimal responsibility.

What you get

• Staff discount
• Real autonomy in a high-standards environment
• A role where good judgement and strong leadership actually matter

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

09-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English