Customer Service Agent

Job description

Customer Service Agent (location Kirkcaldy)

Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does.

An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Kirkcaldy playing a key role in delivering a professional and efficient order-to-delivery service.

What we need from you:

• Minimum 3 years customer service experience (ideally from a contact centre/office environment)
• Order entry experience
• Excellent customer service delivery
• Demonstrable compliance with internal process
• Computer literacy including full MS Office suite
• Customer resolution experience

Desirable:

• Experience using SAP software
• Experience in manufacturing
• Knowledge of debit/credit note process

What the role involves:

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal)
• Process customer orders in a professional, timely and efficient manner
• Finalise customer quotations
• Communicate effectively with customers, undertaking necessary follow up calls during the order process
• Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
• Maximise opportunities to switch sell, upsell and cross sell company products
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently
• Work with Logistics to resolve delivery issues

Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am – 4pm

Benefits:

• Pension – up to 7% matched employer contribution
• 26 days holiday + Bank Holidays
• Staff discount
• Onsite Occupational Health support
• Employee Assistance Programme through Workplace Solutions
• Medicash
• Free parking at all sites
• Birthday vouchers
• Long service awards
• Cycle to Work Scheme
• Access to onsite Kitchen

To apply for this position please send your CV to Calum Anderson, HR Business Partner [calum.anderson@forbo.com]

Extra information

Status

Open

Education Level

Secondary School

Location

Kirkcaldy

Type of Contract

Full-time jobs

Published at

10-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English