Job description
Location: Remote
Contract: Freelance
Start: ASAP
The Role
We are looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation.
You will define the target architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities.
Key Responsibilities
- Design end-to-end CCaaS architecture using Amazon Connect
- Define IVR and call routing logic aligned with Salesforce
- Produce the target state architecture (BYOT likely)
- Ensure security, compliance, and performance optimisation
- Collaborate with DevOps on deployment and automation
- Guide and upskill internal teams
Key Requirements
- Strong hands-on Amazon Connect experience
- Experience with Lex, Lambda, S3, Kinesis, AWS CLI
- Proven Salesforce integration experience
- Experience with Contact Lens / speech analytics
- Strong stakeholder communication skills
If this could be of interest, I’d be happy to share further details.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- East London
- Type of Contract
- Full-time jobs
- Published at
- 10-03-2026
- Profession type
- ICT
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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