Debt Collections Analyst

Job description

Title: Debt Collections Analyst

Salary: £40,000 p/a

Hours: 37.5 per week (Mon - Fri)

Location: Hybrid - 2 days a week in our Sheffield Office

Job functions

- Analyse current collections performance and make recommendations for improvement; including:

• SMS (business transmission and customer interaction)
• Email (business transmission and customer interaction)
• Website (business transmission and customer interaction)
• Chat (business transmission and customer interaction)
• AI Agents interaction and performance
• Dialler systems (business transmission and customer interaction)
• Payments activity (online payments, bank transfers, card payments over the phone
• B2C Communications frequency and customer behaviour
• Peaking and troughing analysis of collections performance
• Payment types and pattern recognition
• On time payments and payplans

- Provide concepts to enhance collections performance

• Dialler campaigns
• Marketing communications

- Development and Monitor collection KPI’s (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.)

- Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;

- Support Contact Centre management, Compliance management and Senior management related issues;

Education

• Economics and maths. Economics, applied mathematics, finances, mathematical statistics.
• Social sciences. Sociology, political sciences, marketing.
• Computer sciences. Data analysis, databases, programming, information technology.

Experience

• Debt collection or unsecured lending business (loans, credit cards, lines of credit)
• E-commerce, marketing

Required hard skills

• SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.
• Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.
• Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.
• BI tools. Desirable PowerBI
• A/B testing. Split principles, test planning, logging.

Desirable hard skills

• Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.
• ETL processes. Airflow, Pentaho etc.
• IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.
• Management. Sprints, AGILE. Waterfall. Jira etc.

Other skills

Required fluent English.

Problem solving, critical thinking. Competence in cognitive biases and logical fallacies.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Store discount

Please inform us if you have a disability that would require reasonable adjustments for the recruitment process / job role.

Extra information

Status

Open

Education Level

Secondary School

Location

Sheffield

Type of Contract

Full-time jobs

Published at

19-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English