Operations Strategy Analyst

Job description

Operations Strategy Analyst

Southampton - Hybrid

Salary - up to £50,000

This is an opportunity to join a fast‑paced organisation where data drives every operational decision. You will play a key role in improving processes across the customer and loan lifecycle, helping shape how a growing financial services business delivers efficient, customer‑centric operations.

The Company

They are a data‑led financial services provider focused on delivering a smooth and responsible customer experience. Their Operations function is evolving rapidly, and they are investing heavily in analytics, tooling, and smarter decision‑making. You will join a collaborative team that values transparency, continuous improvement, and practical insight. This is an environment where your analytical work directly influences performance and customer outcomes.

The Role

• Analyse large datasets to uncover trends, inefficiencies, and opportunities across operational workflows.

• Develop dashboards and reports to track key performance metrics such as processing times, service levels, staffing efficiency, and customer experience.

• Conduct root cause analysis and present clear, actionable recommendations to non‑technical stakeholders.

• Build predictive models for forecasting volumes, capacity planning, and workforce optimisation.

• Partner with Data Engineering to ensure data accessibility, quality, and availability.

• Monitor compliance and flag operational risks based on emerging patterns and anomalies.

• Support the development and maintenance of analytical tools using SQL, Python, and BI platforms.

Your Skills and Experience

• Strong commercial experience in data analytics within an operational or financial services setting.

• Proficiency in SQL and either Python or R, along with experience using data visualisation tools such as Power BI, Tableau, or similar.

• Demonstrated experience improving processes, forecasting performance, or optimising operational workflows.

• Ability to translate complex data into simple insights for senior stakeholders.

• Comfortable working in a fast‑paced environment with multiple priorities.

HOW TO APPLY:

• Apply by sending your CV to Joe by the link below

Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

10-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English