Clinic Manager

Job description

Clinic Manager

Location: Edgbaston, Birmingham

Salary: Competitive + performance bonus

sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network.

We are expanding our leadership team in our high performing Edgbaston clinic and are seeking a dynamic, commercially driven Clinic Manager to oversee day‑to‑day operations, drive performance, and lead a high‑performing clinical and front-of-house team.

As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols.

Key Responsibilities

• Lead, mentor, and develop a multidisciplinary team including practitioners, nurses, and consultants
• Oversee daily operations to ensure an exceptional patient experience
• Achieve and exceed financial targets through effective KPI management
• Maintain the highest standards of governance, safety, and regulatory compliance
• Manage clinic rota planning, stock levels, and operational efficiency
• Support recruitment, onboarding, and staff development strategies
• Deliver monthly performance reports and contribute to regional business goals
• Foster a culture of professionalism, accountability, and continuous improvement
• Handle escalated patient concerns with empathy and professionalism

We’re looking for a confident leader with strong commercial and operational experience—ideally within aesthetics, healthcare, beauty, or a premium service environment.

Essential Skills & Experience

• Proven leadership experience in a clinical, healthcare, or aesthetic setting
• Strong commercial awareness with a track record of meeting KPIs
• Excellent communication and people‑management skills
• Customer‑focused mindset with the ability to deliver a luxury patient experience
• Strong organisational and problem-solving skills
• Understanding of compliance, CQC standards, and clinical protocols (preferred but not essential)

What We Offer

• Competitive salary + annual performance bonus
• Discounted aesthetic treatments
• Group discounts on procedures and products
• Career progression within two of the UK’s most recognised aesthetics brands
• Supportive, collaborative, and innovative working environment

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

10-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English