Job description
Senior HR Manager – permanent
Basingstoke - Hybrid working
£85,000 + bonus
Middlemore has been retained by a national B2C Financial Services firm, headquartered in Basingstoke to appoint a Senior HR Manager. This role will manage a small HR team (c5 people) which will comprise of HR Business Partners and HR Operations to take day-to-day ownership of the HR agenda, ensuring the delivery of a high-quality, pragmatic and commercially focused HR service to the business.
You will build strong, trusted relationships with stakeholders and business leaders, acting as a key advisor across all areas of HR and helping to shape and deliver people solutions that support both cultural and commercial goals. This is a hands-on, generalist role suited to someone comfortable operating at both strategic and operational levels.
Key Responsibilities
- Lead, coach and develop the HR team to deliver an effective, customer-focused HR service.
- Act as the escalation point for complex employee relations matters, providing pragmatic, risk-aware guidance and managing cases to resolution.
- Oversight of the central HR Operations team, driving a focus of continuous improvement through all transactional HR processes.
- Will oversee the management and maintenance of the HRIS system
- Oversee and continuously improve HR policies, processes and ways of working, ensuring they are well embedded and aligned with the people strategy.
- Partner with senior leaders and managers to understand business priorities and provide commercially focused HR advice and solutions.
- Support and lead cultural and organisational change initiatives, ensuring people implications are well managed and communicated.
- Ensure compliance with employment legislation and best practice, updating stakeholders on relevant changes and risks.
- Manage a broad range of generalist HR activity, often in ambiguous or evolving situations, balancing strategic priorities with day-to-day operational demands.
- Build credibility across varying levels of stakeholders, influencing and challenging where needed to achieve positive people and business outcomes.
Candidate Profile
- Strong employee relations experience, with a track record of handling complex and sensitive cases.
- Experience working in contact centre/sales/Telco/ retail environment would be advantageous
- Proven experience launching and embedding new policies, processes and people initiatives.
- Broad generalist HR background, confident working in ambiguity and at pace.
- Experienced people manager, able to lead and develop a growing HR team.
- Strong stakeholder management skills, with the ability to influence and build relationships at all levels.
- In-depth understanding of employment law and its practical application within a commercial environment.
- A resilient, solutions-focused mindset with the ability to balance people needs and business objectives.
If this is something of interest then please do apply!
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Basingstoke
- Type of Contract
- Full-time jobs
- Published at
- 04-04-2026
- Profession type
- Retail
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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