Assistant Property Manager

Job description

About Us:

Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.

We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Brighton Property.

Key Duties & Responsibilities

1. Office Administration

• Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
• Producing rotas for the various other teams including security and housekeeping
• Develop and update office documents as necessary
• Manage staff holidays and sickness logs
• Update and complete financial records such as petty cash, expenses, and bank reconciliations
• Follow the credit control procedure for students in rent arrears

2. Customer Care and Pastoral Support

• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
• Provide support, counselling and advice to customers to assist them in dealing with student life e.g. Financial advice, learning support, university life
• Organising social events with student input
• Monitor and update all social media streams regularly
• Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

3. Business Development

• Arranging and performing sales viewings for prospective customers
• Promoting the business at university open days
• Utilising online materials and social media to promote the Student Castle brand
• Developing and implementing new marketing strategies

4. Facilities Management Support

• Log and inform facilities team of maintenance issues
• Liaise with contractors for maintenance issues unable to be dealt with in house
• Advising students or works to be carried out and access to rooms being required
• Ensuring servicing and maintenance records are kept up to date

5. Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of student flats
• Assist with summer deep clean and maintenance works programe of works

Experience & Skills:

• HND (or higher) in a relevant management-related discipline
• PBSA and/or University Accommodation management experience
• Experience in staff supervision, appraisals, and team leadership
• Sales and allocations experience
• Strong understanding of HMO legislation and sector compliance
• Knowledge of PPM schedules
• Competent user of CCTV systems
• Excellent communication and customer service skills
• Proficient in Microsoft Office and accommodation booking systems
• High level of accuracy in financial tasks and reconciliations
• Ability to work independently and as part of a wider team
• Strong organizational, planning, and problem-solving skills
• Reliable, confident, assertive, and diplomatic

Desirable

• First Aid qualification
• Mental Health First Aid qualification
• Experience using CRM systems
• Experience managing social media accounts

Why Join Our Team:

At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:

· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.

· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.

· Health and Wellbeing Initiatives: Your health matters to us.

· Virtual GP Access: Easy and convenient healthcare at your fingertips.

· Health Cash Plan: Taking care of your health expenses.

· Company Paid Sick Leave: We support you during challenging times.

· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.

· Maternity Wardrobe Support: Looking and feeling great during pregnancy.

· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.

· Entire Day Off for Your Child’s First Day at School: Cherishing important moments.

· Me Day: Take a break, you've earned it.

· Access to Deals & Discounts: Enjoy exclusive perks.

· Career Celebration Awards: Recognizing your achievements along the way.

….. And more!

More details and eligibility criteria will be shared with the successful candidate!

• Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Extra information

Status

Open

Education Level

Secondary School

Location

Brighton

Type of Contract

Full-time jobs

Published at

10-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English