Customer Service Advisor

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Job description

Customer Service Advisor

£13.30 per hour PAYE

Pollards Wood, Chalfont St. Giles

18 Month Contract

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles

Responsibilities:

Customer & Field Engineer Coordination
Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
Support internal teams with tools, parts and transport logistics
Resolve courier and supply chain issues to maintain service continuity
Collaborate with global logistics and planning teams to optimise service delivery
Contract & Billing Execution
Administer service contracts and manage non-contract service activities
Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
Manage purchase orders, payables and dispute resolution in alignment with compliance standards
Cross-Functional Collaboration
Partner with legal, tax and compliance teams to ensure regulatory alignment
Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
Support transformation projects that enhance operational efficiency and customer satisfaction

Qualifications & Requirements:

Experience in a high-volume, customer-centric environment.
Background in service coordination, logistics, billing, or contract administration.
Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
Strong communication, organizational, and analytical skills.
Proactive problem-solver with a continuous improvement mindset.
Strong stakeholder engagement and relationship-building capabilities.
Ability to adapt in a dynamic, regulated environment.
Experience in healthcare, med tech, or other regulated industries is advantageous.

Customer Service Jobs | Full-time jobs | Secondary School