Villa Specialist (Sales)

Job description

About SPL Villas 

SPL Villas is a specialist villa company focused on high-quality family villa holidays. Spacious, private and made for sharing, Villacations are designed to suit the whole family. With hand-picked villas, flights included and help with extra details so families actually get what they came for. We’ve used our in-depth understanding of what makes the perfect family villa holiday to help customers find their perfect Villacation for the last 6+ years. 

Role Overview 

We are looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up. 

Key Responsibilities 

• Converting inbound sales leads via telephone, email, and live chat into confirmed bookings. 
• Confidently dealing with both direct and trade customers 
• Delivering a consistently high level of personalised customer service 
• Understanding clients’ requirements and recommending suitable villa options 
• Liaising with suppliers regarding availability, rates, and booking details 
• Preparing accurate quotations and creating invoices 
• Managing pre- and post-arrival administration 
• Handling customer queries efficiently and professionally 
• Reactivating previous clients and past enquiries to generate repeat business 
• Maintaining accurate records within the CRM system 

Skills & Experience 

• Proven sales experience, ideally within travel, luxury hospitality, or property 
• Strong telephone and written communication skills 
• Confident in closing sales and working towards targets 
• Excellent organisational skills and attention to detail 
• Customer-focused with a consultative sales approach 
• Ability to multitask and manage a busy workload 
• Competent with CRM systems and Microsoft Office 

Personal Attributes 

• Enthusiastic and self-motivated 
• Professional and personable 
• Results-driven with a positive attitude 
• Team player with the ability to work independently 
• Passion for travel 
• Flexible and willing to take on duties to support the wider team 

What We Offer 

• Competitive salary plus commission structure and flexible working 
• Supportive and friendly working environment 
• Opportunity to be part of an expanding travel brand 
• Ongoing training and development 
• 25 days annual leave 
• Additional day off for your birthday 

If you are passionate about delivering exceptional customer experiences and have a proven ability to convert leads into sales, we would love to hear from you. 

Extra information

Status

Open

Education Level

Secondary School

Location

Weybridge

Type of Contract

Full-time jobs

Published at

15-03-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English