Service Delivery Manager (Teleradiology) - HCPC Radiographer

Job description

We’re hiring: Service Delivery Manager (Teleradiology) | HCPC Radiographer

Location: UK, home-based (occasional travel to London)

Reports to: Head of Clinical Operations

Salary: £36,000–£44,000

About the Company

Apollo Radiology International (ARI) is a global leader in diagnostic imaging services and part of the Apollo Hospitals Group. ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers across more than 30 countries, supported by an expert team of radiologists trained to international standards. Combining clinical excellence with innovative technology, including AI-driven diagnostic tools, ARI operates 24/7 to provide timely, accurate, and patient-focused reporting. Through continuous investment in education, research, and collaborative partnerships, ARI is committed to advancing radiology practice and improving patient outcomes worldwide. ARI is strategically focusing on expanding its services and partnerships within the UK market, building strong collaborations with the NHS and private healthcare providers to deliver innovative and scalable reporting solutions

Apollo Radiology International (ARI) is expanding in the UK. We are looking for an HCPC registered radiographer who wants to step into a service delivery management role. You will lead the Service Delivery Team (SDT) and take day-to-day ownership of turnaround time (TAT) performance against contractual KPIs, while keeping quality and patient safety at the centre of delivery.

What you’ll do

Performance delivery (TAT ownership)

• Be accountable for daily reporting performance, with a primary focus on TAT delivery against contractual KPIs.
• Monitor workload and performance in real time, share daily status, and intervene early to prevent breaches.
• Own prioritisation, allocation discipline, ageing controls, escalation, and recovery actions when performance is at risk.
• Engage reporters/radiologists and stakeholders directly where required to secure delivery within KPI.
• Build good working relationships with our reporters and use those relationships to manage capacity in real-time

Team leadership and standards

• Lead, coach and develop the SDT, setting clear expectations and embedding standardised SOPs.
• Build a culture of accountability, ownership, and continuous improvement.

Operational workflow and stakeholder management

• Own operational handling of rejects, splits, queries, and blocked workflow items to maintain safe, consistent standards.
• Lead daily operational calls and act as a key point of contact across SDT, radiologists, clients, and platform/PACS vendors.
• Support peer review administration and governance responses with clear evidence and action tracking.

Essentials (please only apply if you meet these)

• HCPC registered Radiographer (essential).
• Clinical experience in imaging services, ideally with cross-sectional exposure (CT/MR) and understanding of clinical pathways and reportability requirements.
• Understanding of reporting workflows and operational processes that impact TAT.
• Evidence of service improvement or operational problem-solving (measurable impact preferred).
• Comfortable leading day-to-day delivery in a fast-paced environment (formal line management helpful, not essential).

Desirable

• Teleradiology / imaging operations experience.
• PACS/RIS familiarity and awareness of DICOM/HL7.
• Exposure to governance, incidents/complaints, or peer review processes.

Recruitment Process

• Stage 1 Interviews 18/03 - 20/03 (Interviews scheduled for 60 mins via MS Teams)
• Stage 2 Interviews 25/03 (Interviews scheduled for 45 mins via MS Teams)

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

16-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English