UK Operations & Account Manager –Amusements

Job description

Quest Search & Selection are proud to partner with a leading UK leisure operator, known for large family-focused on-site entertainment and facilities.

UK Operations & Account Manager –Amusements , Reporting to the Retail Director, this role works closely with operator partners to deliver optimisation initiatives while overseeing reporting and commercial insights

This role supports day-to-day operations, acting as the main point of contact for site teams and operators. The role also leads space optimisation projects, monitors performance improvements, and provides data-led insights to support machine placement and category planning within a projected £35-50 million business.

Key Responsibilities of this UK Operations & Account Manager –Amusements role:

• Lead operational performance across a portfolio of 30+ sites across the UK and coastal regions.
• Oversee operations, commercial performance, space optimisation, and people management across the estate.
• Drive space and revenue optimisation through machine and category analysis, including heat mapping and space planning.
• Partner with Finance, Business Analysts, and the Proposition team to analyse performance, set KPIs, and track sales and contribution against budget.
• Manage operator partner relationships including account support, invoicing, contract administration, and performance reviews.
• Support health & safety and regulatory compliance, including audits, risk assessments, and licence management.

Key Requirements of this UK Operations & Account Manager –Amusements role:

• Ideally 5+ years’ experience within retail, hospitality, or leisure environments.
• Experience managing multi-site operations and delivering revenue growth across multiple locations.
• Strong commercial acumen, including experience managing P&L performance, sales, and margins.
• Proven ability to manage stakeholders and third-party partners.
• Experience within slots, amusements, or electronic leisure environments is desirable but not essential.
• Strong sales, customer service, and people management capabilities.
• Comfortable travelling nationally, including overnight stays and regular visits to head office.
• Experience working with operational partners, franchise models, or external operators is advantageous.
• Understanding of space planning, floor optimisation, and sales/data analysis.

Benefits of this UK Operations & Account Manager –Amusements role:

• Life assurance.
• Car Allowance of £7,500 minimum
• Discount and offers across the group
• 20% friends and family discount.
• 22 Holiday days (rising to 25 days).
• Free parking
• Learning and development support

If this sounds like you and you are keen to apply for this UK Account Manager –Amusement Parks, please apply today!

Extra information

Status

Open

Education Level

Secondary School

Location

Cambridge

Type of Contract

Full-time jobs

Published at

19-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English