Wellness Growth and Client Experience Manager

Job description

Company Description

THE WELLNESS POD is a new concept boutique wellness business based in a highly established beauty brand location Gina Conway Salon and Spa. Looking to expand and grow its health and wellbeing side of the business.

The role will be around growing the business, nurturing clients, and building the brand locally and then expanding through the UK. We are looking for a dynamic, people-focused individual with a passion for wellness to join our growing team in Wimbledon.

This is not a typical front-of-house role. We are looking for someone who thrives on building relationships, growing a business, and creating exceptional client experiences within the wellness industry.

You will play a key role in driving revenue, nurturing clients, and helping expand our brand locally.

If you love wellness, enjoy sales, and are excited about helping a boutique business grow, this role offers a unique opportunity to make a real impact.

Role Description

Your Role

This role combines sales, marketing and client experience, making you a key part of the business's growth.

You will:

Drive Sales & Business Growth

• Conduct consultations with new clients
• Recommend appropriate treatments, programmes or memberships
• Convert enquiries into loyal clients
• Follow up with prospective clients and nurture relationships
• Drive retail product sales

Support Marketing & Brand Growth

• Help create and capture engaging social media content
• Assist with marketing initiatives and local partnerships
• Support events, workshops and community collaborations
• Contribute ideas to help grow the brand

Deliver Exceptional Client Experience

• Create a warm and welcoming environment for clients
• Build genuine relationships with clients
• Personalise the client journey
• Encourage repeat bookings and referrals

The Ideal Candidate

You are:

• Passionate about health, beauty or wellness
• Naturally confident in sales and client conversations
• Highly people-focused and relationship-driven
• Energetic, proactive and entrepreneurial
• Comfortable creating social media content
• Excited about helping grow a boutique wellness brand

Qualifications

• Strong Analytical Skills to assess data, track performance metrics, and develop actionable insights.
• Excellent Communication and interpersonal skills to effectively collaborate with teams and engage with clients.
• Proficiency in Customer Service and Customer Experience to understand and respond to client needs and enhance their satisfaction.
• Strong Project Management skills, including the ability to plan, organize, and coordinate multiple initiatives.
• Proactive problem-solving abilities and the capacity to work efficiently in a dynamic environment.
• Experience in the wellness industry or a related field is highly advantageous.
• Bachelor’s degree in Business, Marketing, or a relevant discipline is preferred but not mandatory.

What We Offer

• Opportunity to grow with a fast-growing wellness business
• A collaborative and inspiring environment
• Ongoing learning within the wellness industry
• Competitive salary + performance incentives

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

19-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English