Account Manager

Job description

Account Manager

Newcastle

Competitive + Benefits

Permanent

ARM have an exciting opportunity for a Account Manager, the Account Manager will be responsible for maximising revenue from existing customer relationships within an assigned geographic territory, while also supporting the onboarding and development of new accounts.

The Role:

• Maintain and grow relationships with existing customers in the assigned region
• Convert inbound enquiries into orders through consistent follow-up
• Identify upsell and cross-sell opportunities within existing accounts (services, engine sales, spare parts, electrical services, workshop capabilities)
• Conduct regular customer visits to maintain face-to-face relationships and understand evolving needs
• Pass qualified opportunities to the operations team for technical quoting
• Maintain accurate CRM records of all customer interactions, visits, and opportunity progress
• Collaborate with operations, service, technical, and marketing teams to deliver customer requirements
• Support marketing initiatives by contributing to campaign ideas, providing market intelligence, and following up on marketing-generated leads
• Provide regular reports on activity levels, pipeline status, and regional performance
• Attend exhibitions and industry events as required to support customer relationships
• Keep abreast of competitor activity and market developments in the region

Requirements:

• Proven track record in Account Management and/or B2B sales, ideally in services or technical products
• Experience managing and growing existing customer relationships
• Strong CRM proficiency: comfortable using systems to manage activity and track opportunities
• Excellent communication and relationship-building skills
• Confident presentation skills for customer meetings and regional events
• Self-organised and able to manage a regional territory independently
• Proficient in Microsoft Office applications

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle Upon Tyne

Type of Contract

Full-time jobs

Published at

19-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English