Strategic Account Manager

Job description

Strategic Account Manager (FinTech SaaS)

Hybrid (London HQ)

Salary: £80,000 - £85,000 + £50,000 OTE

Join a well-established enterprise in the FinTech Space!

A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion.

You’ll manage a small number of strategic accounts, working closely with senior stakeholders to ensure long-term value, increased platform adoption, and continued commercial growth.

The Role:

• Own and manage 10-14 enterprise accounts valued at approximately £500K ARR each
• Managing an average order value of £150,000 dealing with established financial organisations
• Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts
• Act as the primary post-sale relationship owner, following the Sales handover
• Deliver a high-touch, bespoke customer experience tailored to each client’s needs
• Identify opportunities to increase spend and expand usage across the platform
• Partner closely with Sales, Product, and Support teams to ensure customer success and commercial outcomes
• Maintain a proactive, sales-driven mindset while delivering exceptional customer service

What’s in it for You?

• Competitive Base Salary Upto £80,000!
• Joining a Hyper-growth Software Scaleup!
• Pension Plan & Salary Sacrifice Arrangements
• Healthcare benefits - medical insurance, dental insurance and vision plans & Life Insurance
• 25 days annual holiday entitlement

What We’re Looking For:

• 3+ years’ experience in Account Management or Customer Success within a SaaS environment
• Proven experience working with enterprise customers and complex stakeholder groups, managing a smaller number of high-value accounts with deep, consultative relationships
• Experience with enterprise SaaS deal sizes averaging £150,000+
• Strong commercial acumen with a clear focus on renewal and expansion revenue
• Articulate, energetic, and confidence whilst engaging senior-level clients and personnel
• Comfortable balancing customer advocacy with revenue responsibility

This is an opportunity to join a scaling enterprise SaaS organisation where Customer Success plays a critical role in revenue growth. You’ll have ownership, autonomy, and the chance to work closely with high-profile clients while progressing your career in a commercially focused Customer Success function. If this is something you see yourself pursuing, get in touch ASAP!

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

21-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English