Customer Advisor - Insurance

Job description

Customer Advisor – Insurance

Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future.

The Opportunity

As a Customer Advisor, you’ll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don’t need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence.

This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment.

What You’ll Be Doing

• Handling inbound and outbound customer enquiries by phone and email

• Providing accurate information on insurance products, policies and processes

• Supporting brokers with renewals, amendments and general queries

• Updating internal systems with clear and accurate notes

• Working collaboratively with colleagues to deliver a seamless customer experience

• Ensuring all interactions meet regulatory and compliance standards (full training given)

What We’re Looking For

• Experience in an office based customer service or call handling role

• Strong communication skills and a natural ability to build rapport over the phone

• Confidence using computer systems and managing multiple tasks

• Any experience in Insurance or regulated financial sectors would be a distinct advantage

• A positive, solutions focused approach

• Willingness to learn and develop new skills within insurance

• Reliability, professionalism and a genuine desire to help customers

What’s In It for You

• Comprehensive training programme covering insurance fundamentals

• Clear progression pathways within a major insurance brand

• Competitive salary and benefits package

• Supportive team culture with ongoing coaching

• Hybrid working options once fully trained

Apply now for immediate consideration. Positions to start in April/May 2026

Extra information

Status

Open

Education Level

Secondary School

Location

Haslemere

Type of Contract

Full-time jobs

Published at

21-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English