Front Of House Team Leader

Job description

Front Of House Team Leader

HOURS:Full time (Flexible, incl. Evenings and weekends).

LOCATION:Daytona Milton Keynes.

Salary: Competitive

Daytona Sandown Park is recruiting for a Front Of House Team Leader.

Key success criteria for this role include:

Daytona Milton Keynes is currently looking for a professional, confident, and reliable Front of House Team Leader to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.

Key Responsibilities:

• To ensure the smooth and efficient running of the Reception and Front of House areas.
• To assist the FOH Manager in the day-to-day running of all Customer facing areas and manage reception staff and to ensure correct staffing levels are maintained.
• Ensure the FOH team delivers first class service to our customers.
• Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
• To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
• To set targets and monitor active selling within the Front of House team in line with company targets.
• To oversee the presentation of facilities to an exceptionally high standard

Candidate profile:

• Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
• Have excellent written and verbal communication skills
• Demonstrate a positive, friendly, and professional manner and culture.
• Be able to develop and deliver customer service and sales training to Front of House staff
• Be required to devise and implement procedures.
• Have the ability to manage and monitor sales targets for the FOH team
• Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
• Must be able to work flexible hours for a 7-day operational business.
• Have sound knowledge of Word and Excel
• Be a strong and charismatic individual.
• Full training on product knowledge and services will be given.
• A full job description is available on request.

How to apply:

If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMK.

A full job description of the role is available on request.

We look forward to hearing from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Milton Keynes

Type of Contract

Full-time jobs

Published at

25-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English