Retail Store Manager

Job description

At Season, we believe everyone is capable of creating exceptional food and drink. We turn curious cooks into confident creators.

We’re looking for a Store Manager for our flagship Islington store who loves coaching people and will protect and elevate our signature customer experience – helping every customer feel more confident, inspired, and capable when they leave than when they arrived.

The store also has cooking classes every week or two - we have a tutor who leads these.

The role

This is a hands-on leadership role in a modern cookshop. You’ll spend your days developing people, keeping standards high, and making sure the shop feels warm and brilliantly run. It’s not about pushing volume - it’s about creating exceptional experiences, consistently.

What you’ll do

• Coach daily – raise the bar through clarity, feedback, and care.
• Develop your team – get to know what makes each person tick and build real development journeys.
• Own the customer experience end-to-end – warm welcomes, great questions, thoughtful recommendations, and genuine “wow” moments.
• Keep operations crisp – rotas, merchandising, stock accuracy, cash and compliance, and a tidy back-of-house.
• Use feedback and a few simple KPIs to improve week by week – without losing the magic.

This role is not

A by-the-numbers shop job. We’re ambitious, hands-on, and we hold a high bar. You’ll lead from the front, model the behaviours you want to see, and build a team that takes pride in doing things properly.

You bring

• Experience leading a retail or hospitality team
• A strong coaching mindset – you enjoy helping people grow and perform with confidence
• Confidence with rotas, stock, and day-to-day operations
• Warmth under pressure, good judgement, and a calm, positive presence
• A genuine love of food and helping people learn

What you can expect

• A supportive, high-standards environment with real autonomy
• The chance to shape how a brilliant cookshop feels – for customers and for the team

The package

Competitive salary, real autonomy, exceptional opportunities for development, staff discount.

Ready to run a Season store and help more Londoners fall in love with cooking?

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

26-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English