Retail Store Manager

Job description

Season is a modern cookware retailer that equips and inspires people to create amazing food and drink at home. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful.

This is not a massive shop. You’ll be the person creating exceptional customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results - converting great conversations into sales, making judgement calls, coaching daily, and making standards stick - you’ll love it.

What you’ll actually do

Customer experience (the main thing)

• Lead every customer interaction: warm welcome, great questions and thoughtful recommendations.
• Keep the shop feeling warm, calm and brilliantly run even on the hectic days.

Team leadership

• Coach daily: clear expectations, fast feedback, and consistent standards.
• Develop your team: turn “good” into “great” through simple routines and accountability.

Operations

• Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house.
• Use a few simple KPIs to improve week by week.

This role is for you if…

• You’ve led a retail or hospitality team and you like being accountable for outcomes.
• You naturally coach - you enjoy raising performance without drama.
• You’re organised, and decisive when you’re the person in charge.
• You like food, and you enjoy helping people feel more capable.

This role is not for you if…

• You want a big team around you all day.
• You prefer minimal responsibility/autonomy.

What you get

• Staff discount
• Real autonomy in a high-standards environment
• A role where good judgement and strong leadership actually matter
• You'll be coached one-to-one to realise your full potential

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

26-03-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English