German Customer Service Advisor

Job description

Position:GermanSpeakingCustomerServiceAdvisor

Workinghours:MondayFriday08:00am5pm

Location:Edinburgh

Salary:£24,800+£1,000

Whowearelookingfor.

WeareseekingapassionateandenthusiasticGermanspeakingCustomerServiceAdvisortojoinourteaminourEdinburghoffice.Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapportquicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinallyourinteractionswhilstdeliveringthebestpossiblecustomerservicethroughourrangeofcommunicationchannels.

Whatyouwillgetinreturn

JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportiveworkingenvironmentwhichincludes:

33daysannualleave

Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapyandmuchmore

Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay

Monthlyperformance-basedbonuses

Extensivelearningopportunitiesandresourcestofurtheryourcareer

Enhancedfamilypolicies(maternity/paternity/adoption)

Lifeandhealthinsurance

Freeon-sitegym

Hybridworking(after6months)

Frequentemployeeengagementevents

Referafriendbonusscheme

Whatyoullbedoing

Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontactrespondingtovarioustravelqueries.

ProvidingresolutionstoourcustomersviaCall,ChatandEmail.

Handlingcustomerquerieswithempathy,patienceandcompassion.

Attendingregularteamhuddles.

Keepinguptodatewiththelatestpromotions,initiativesandcompanypolicies/procedures.

Assistinginadhocassignedprojects.

Whatyoullneed

Customerserviceexperience

Mustbe?uentinGermanandEnglish

Effectivecommunicationskills

GoodknowledgeofMicrosoftOfficesuite&Pro?cienttypingabilities

• Abilitytoremaincalmandlogicalinchallengingsituations
• Excellentproblem-solvingskills
• Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuousdevelopment

BeAwareofRecruitmentFraud

Pleasebevigilantandremember,officialcommunicationswillalwayscomefromourverifiedemailaddresses,andweneverconductinterviewssolelyviatextorinstantmessagingapps.Wedonotchargeanyfeesthroughoutthehiringprocess.Ifyoureceiveanydubiouscommunications,reportthemimmediately.

GermanSpeakingCustomerServiceAdvisor

GermanSpeakingCustomerServiceAdvisor

GermanSpeakingCustomerServiceAdvisor

GermanSpeakingCustomerServiceAdvisor

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Salary indication

£24,000 Per Month

Published at

30-03-2026

Profession type

Legal

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English