Customer Support Specialist

Job description

Overview Customer Support SpecialistWe're partnering with a global data and technology company that provides real-time insights powering some of the world's most dynamic industries. They're looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.Responsibilities Respond to customer queries and technical issues, delivering accurate and timely supportInvestigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the processUse tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insightsCollaborate with commercial, data, and product teams to resolve issues and improve service qualitySupport process improvements through proactive feedback and detailed issue documentationHandle incident reporting and escalation with accuracy and urgencyAbout you Experience in customer support, technical support, or a similar client-facing environmentConfident working with data, with a logical approach to problem-solving (basic SQL a plus)Comfortable using CRM and ticketing systemsStrong communicator with an ability to manage multiple stakeholdersProactive, detail-oriented, and able to work both independently and collaborativelyWhat's on offer A collaborative, innovation-driven culture where new ideas are encouragedFlexible hybrid workingGreat progression opportunities within a global organisationA supportive environment focused on learning, improvement, and shared successIf you're passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we'd love to hear from you.DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them.Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook.DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.

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Extra information

Status

Open

Education Level

Secondary School

Location

East Hyde

Type of Contract

Full-time jobs

Published at

30-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English