Customer Service Executive

Job description

We\'re Hiring - Customer Service ExecutiveSalary - £25,000

Location - Birmingham

Generous Holidays Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday

Give Back Enjoy paid volunteering days to support causes you care about

Referral Rewards Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team

Social Events Join in on regular social events and connect with your colleagues in a fun and relaxed environment

Generous Holidays Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday

Give Back Enjoy paid volunteering days to support causes you care about

Referral Rewards Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team

Social Events Join in on regular social events and connect with your colleagues in a fun and relaxed environment

About UsEstablished in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job PurposeJoin our fast-paced Customer Service team! We\'re looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You\'ll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. Resilience, great communication, and problem-solving skills are key. If you\'re confident managing busy workloads and passionate about delivering excellent service, we\'d love to hear from you.

Key Responsibilities

Manage incoming telephone calls & email correspondence from customers.

Identify, investigate, and resolve a query, complaint or general enquiry from customers

Communicate with customers moving to other providers with the aim to maintain services

Meet set targets & expectations for ensuring the best possible customer experience.

Record and track interactions with customers on the Focus Group CRM system.

Follow industry & company guidelines in relation to a customers\' contract with Focus Group

Skills & Experience

Proven track record of delivering a high level of customer care & service.

High standard of phone skills and written communication, including numerical skills.

Good at problem solving and multi-tasking

Organised and motivated

Ability to work on their own and within a team environment.

Competent PC skills; email, word, CRM packages

Don\'t worry if you don\'t meet every requirement—your passion and potential matter to us! If you\'re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we\'re here to help.

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

30-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English