HELPDESK SUPPORT ANALYST

Job description

Helpdesk Support AnalystLocation: Farnborough, HampshireContract: PermanentSalary: £30,000 – £35,000

Benefits

Pension: 6% employer / 3% employee

Life Assurance (4x salary)

Income Protection (75% up to 3 years)

Private Medical Insurance

£50,000 Critical Illness Cover

25 days holiday

The RoleThe Support Analyst works within the Infrastructure Services function, supporting a nationwide network of offices and providing IT support to approximately 400 users. Working as part of the Support Team, the role involves day-to-day management and issue resolution across all systems, including applications, desktop hardware, desktop operations, and telecoms. This position is key to maintaining business efficiency through prompt issue resolution and clear communication.

Key Responsibilities

Provide first- and second-line IT support to internal users

Log, manage, and resolve incidents and service requests within SLAs

Support and maintain hardware, software, and core business systems

Assist with system development, implementation, and documentation

Liaise with external suppliers and third-party service providers

Transport IT equipment between offices (full UK driving licence required)

Undertake ad-hoc duties as required, including occasional heavy lifting

Skills & ExperienceEssential:

Experience in an IT support or helpdesk role

Knowledge of Active Directory, Wintel, and Microsoft Exchange

Experience using helpdesk systems and hardware/software break-fix

Strong written and verbal communication skills

Good planning, organisation, and problem-solving abilities

Desirable:

Experience with XenApp

HNC in Computing or equivalent

Microsoft Certified Professional training

Apprentice candidates will also be considered.

Additional Information

Role is non-FCA certified

Basic criminal record and credit checks required.

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Extra information

Status

Open

Education Level

Secondary School

Location

Farnborough

Type of Contract

Full-time jobs

Published at

30-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English