Service Management Trainee

Job Description Job Responsibilities * Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support...

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Job description

Job Description

Job Responsibilities

Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.

Job Requirements

Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
Professional Mandarin and English skills are essential to this role
Understanding of after-sales service processes with solid relevant technical knowledge.
Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
Good command of English.
Strong sense of responsibility and excellent communication and coordination skills.

What we offer

Part/Full time schedule – Flexible to work in part-time (minimum 20 hours/week) or full-time (up to 40 hours/week).
Career-advancing experience – Gain practical skills in service management
Mentorship & learning – Collaborate with service professionals, and product teams who will support your growth.

Management Jobs | Full-time jobs | Secondary School