TEAM LEADER (CALL CENTRE - WELSH ESSENTIAL)

Job description

About the job We are looking to recruit an experienced Contact Centre Team Leader to assist in the management of the Rent Smart Wales Contact Centre. You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.What We Are Looking For From You The successful candidate will have experience of working in a call/contact centre environment, be customer focussed, have excellent communication and customer service skills and take an enthusiastic and responsible approach to all tasks.A sound working knowledge of using software within a MS Windows (or similar) environment, a foundation of supervisory training and/or a recognised supervisory/management qualification and proven experience in a first line management (supervisory) role are required for this position.This is a Welsh Essential Position, which means that the successful applicant must be able to communicate effectively in spoken and written Welsh to a Level 4 Advanced standards. A link to the descriptions of the Welsh Language abilities required can be found below.Additional information This role is office based at County Hall, Cardiff. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. If you would like an informal conversation about this role prior to application, please contact Sarah Griffin 03000133344. The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. Please note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the below located on our website:Important information you need read in order to complete your application:-Application GuidanceApplying for jobs with usBehavioural Competency FrameworkAdditional Information:-Employee CharterRecruitment of Ex-OffendersPrivacy NoticeJob Category Customer ServicesDepartment Customer ServicesWorking Pattern/Contract Type Full Time Permanent

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Extra information

Status

Open

Education Level

Secondary School

Location

Cardiff

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English