Customer Services Representative

Job description

Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment?We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil.This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships.If you combine outstanding communication skills with strong organisation, commercial awareness and a "customer first" mindset, we want to hear from you.This is a varied, fast-paced role that requires initiative, accuracy and confidence.Key responsibilities: Coordinate customer and new business appointments with the internal teamsProactively follow up quotations and prospects to maximise conversionsDeliver first-class customer service via phone, email and online enquiriesProcess sales orders, raise purchase orders and manage supplier quotesTrack customer enquiries and update internal CRM/order systemsSupport marketing activity by converting leads into active customersResolve customer queries quickly and professionallyManage diaries, itineraries and key communicationsIdentify cross-selling opportunities to increase overall salesSkills and Experience Experienced in customer service, sales support, account management or order processingExceptionally organised and detail-focusedConfident speaking with customers and negotiating professionallyCommercially aware and motivated by resultsProactive, you don't wait to be askedComfortable managing multiple prioritiesSkilled in CRM/database systems and Microsoft OfficeExperience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.Proud member of the Disability Confident employer scheme

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Extra information

Status

Open

Education Level

Secondary School

Location

Yeovil

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English