Admin and Customer Service Manager

Job description

Admin and Customer Service Manager Pure Unity Health Norwich Permanent Jul 4, 2025

We're Hiring: Admin and Customer Service Manager Norwich (Office-Based) | £38,000 – £42,000 | 40 Hours/WeekReporting to: Head of ClinicsAre you an experienced leader in healthcare administration and contact centre operations, with a passion for service excellence and team development?We're looking for a dedicated and driven Admin and Customer Service Manager to lead our central operations and ensure our contact centre delivers outstanding support to service users across the healthcare sector.Why This Role Matters In this pivotal role, you'll be the engine behind our contact centre's success — leading a team, managing performance, and ensuring every interaction reflects our commitment to care, quality, and compliance.What You'll Be Doing Leading and developing a high-performing contact centre team (on-site & remote)Managing escalated service user issues and formal complaints with empathy and professionalismDriving performance through KPIs, coaching, and continuous improvementEnsuring compliance with safeguarding, data protection, and healthcare regulationsCollaborating with senior leadership to align operations with strategic goalsInnovating systems and processes to enhance efficiency and service deliveryWhat You'll Bring Proven experience in a healthcare setting (essential)Strong background in contact centre or administrative leadershipExperience with clinical systems and patient management platformsExcellent communication, problem-solving, and organisational skillsA full UK driving licence and access to a vehicle (insured for business use)A passion for people, service, and making a differenceWhat You'll Gain A supportive, mission-driven team environmentThe opportunity to shape and grow a vital part of our organisationA role where your leadership directly impacts service user experienceOngoing professional development and career progressionReady to Make a Difference? If you're ready to lead with purpose and bring your healthcare expertise to a role that truly matte, — we'd love to hear from you.

Apply today and help us deliver care with compassion and excellence.

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Extra information

Status

Open

Education Level

Secondary School

Location

Norwich

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Admin / Secretarial

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English