Head Housekeeper

Job description

Head Housekeeper – AccorCompany DescriptionJoin us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status‐quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Manage and implement brand requirements in the department (service certification, etc.)

Provide customer satisfaction by ensuring smooth coordination between the front office and floor personnel

Be responsible for application of internal and external audit procedures (HACCP, Basic Vision, etc.)

Ensure that the department's targets are met.

Customer Relations

Ensure that guests have a comfortable stay and receive a friendly, personalised welcome

Ensure that the team respects guests' privacy while working

Handle customer comments and complaints and follow them up

Professional Techniques / Production

Ensure the high quality of services provided by a third‐party (linen hire, cleaning, etc.)

Ensure that lost property is managed effectively

Guarantee that rooms are cleaned and services provided to the highest standards, ensuring that hotel linen and uniforms are cleaned efficiently

Coordinate room allocation with the front office, handling any switches as necessary

Signal any technical faults and follow up repair work

Team Management

Anticipate needs and organise recruitment for the team

Prepare the work schedule, taking everyone's skills into account

Carry out annual appraisals for employees and set their targets

Prepare the team's training plan and track implementation

Apply labour legislation

Ensure the appropriate behaviour and impeccable presentation of staff under your responsibility

Organise the welcome and integration of new employees

Commercial and Sales

Train the team on the floor process as defined by the hotel

Ensure that documentation and information in hotel rooms is well presented and up‐to‐date

Analyse guest comments and implement necessary corrective actions

Be familiar with the services provided at the hotel and inform guests

Management and Administration

Manage all spend on cleaning products and welcome gifts, and ensure that equipment made available to floor staff is used correctly

Help optimise energy costs

Organise the department for optimum efficiency, ensuring headcount matches the workload

Update and analyse dashboard charts (state of rooms, stocks of linen, welcome gifts, etc.) and implement action plans as necessary

Manage the department's purchases, stocks and laundry processes

Hygiene / Personal Safety / Environment

Ensure respect of standards regarding hygiene, cleanliness and the safety of guests' property

Ensure respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.)

Ensure that the equipment and cultural assets of the department remain in good condition and working order

Apply and ensure the application of the hotel's security regulations (in case of fire, etc.)

QualificationsA minimum of 2 years proven experience in Housekeeping Management, with a track record of delivering high quality service. A warm, approachable and caring personality with a genuine passion for hospitality. Strong ability to anticipate guests' needs and consistently provide a professional, welcoming service. Exceptional organisational and time‐management skills, with the ability to prioritise and manage a busy operation effectively.

Additional Information

What is in it for you:

Employee benefit card offering discounted rates worldwide

Learning programmes through our Academies, opportunities to develop talent and grow within your property and across the world

Ability to make a difference through Corporate Social Responsibility activities

Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Seniority levelMid‐Senior level

Employment typeFull‐time

Job functionManagement and Manufacturing

IndustriesHospitality

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Sheffield

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English