Customer Support Representative (Mandarin Speaking)

Job description

As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.

Responsibilities

Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.

Provide accurate information about forex trading platforms, products, services, and account-related queries.

Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.

Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.

Address client issues, concerns, and complaints in an efficient manner; elevate complex cases as needed.

Collaborate with compliance, sales, and other teams for a seamless client experience and regulatory compliance.

Maintain detailed records of client interactions and resolutions in the CRM system.

Participate in ongoing professional development to improve forex trading knowledge and customer service skills.

Qualifications

Fluency in Mandarin is essential; English proficiency is also required.

Recent graduates welcome to apply.

Experience and knowledge of forex trading concepts is a plus.

Excellent communication and the ability to explain complex information clearly.

Strong problem‐solving, analytical, and time‐management skills, including multitasking and prioritization.

Ability to work independently and as part of a team in a fast‐paced environment.

Tech‐savvy with good understanding of trading platforms and software applications.

High level of professionalism, integrity, and empathy when dealing with clients.

Flexibility to work in shifts.

Compensation & Schedule

Pay: 26,000.00‐27,000.00 per year.

Benefits: Company events, pension scheme, flexitime; working days are Monday to Friday.

Seniority Level

Entry level

Employment Type

Full‐time

Job Function

Customer Service and Administrative

Industries

Financial Services and Securities and Commodity Exchanges

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English