Customer Service Manager, EMEA

Job description

Customer Service Manager, EMEAAptar is seeking a Customer Service Manager for Closures EMEA. This role is responsible for leading and directing customer service teams in the region to ensure smooth day‐to‐day operations while promoting customer satisfaction and high service level.

Join our team and Be You Be AptarAs Customer Service Manager, EMEA, you will:

Ensure customer satisfaction by implementing and managing effective customer service policies and procedures

Monitor customer service metrics and provide regular reports to management

Coach customer service representatives to provide excellent service to clients

Resolve customer complaints and escalate issues as necessary to senior management

Develop and implement strategies to improve customer retention and increase customer loyalty

Evaluate customer feedback and use it to continuously improve customer service operations

Ensure strong focus on working capital reduction by considering and respecting contractual agreements with customers

Work on process optimisation and standardisation across all Customer Service teams

Provide full product lifecycle support and add value to their business operations, products and services

Serve as main contact for regional sales organisation to ensure alignment on activities

Validate customer logistics contracts optimizing Aptar interest

Foster a positive work environment and build relationships with other departments to ensure seamless interactions

Maximise synergies across the region to drive improvement, cost reduction, increase efficiency and foster standardisation

Further develop customer service team in the region to ensure continuous upskilling and building strong customer relations

Education and skills

College or University Degree

Proven leadership capabilities to lead a multicultural team

Strong customer orientation

Advanced communication and problem‐solving skills

Fluent in English (additional languages such as French, Spanish, Italian would be an advantage)

Advanced system knowledge (SAP, IBP, BI, etc.)

Advanced MS Excel and PPT skills

Who We AreAt Aptar, we leverage insights, design, engineering, and science to develop cutting‐edge packaging technologies that enhance brand value for our clients and make a significant impact on people's lives globally. Our innovations transform conventional packaging into advanced dispensing systems, offering solutions such as precise fragrance applications, mess‐free ketchup dispensing for kids, and connected technologies that support patients in adhering to their treatments. With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.

Our CultureAt Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive.

How We Support Our Employees

An exciting, diverse and value‐based working environment

Award‐winning corporate university offering personal development and training opportunities

Competitive base salary and performance‐based bonus plan

Opportunities to contribute to the communities where we reside

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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Extra information

Status

Open

Education Level

Secondary School

Location

Leeds

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English