Customer Support Accountant

Job description

Customer Support Accountant

Department: Support

Employment Type: Permanent - Full Time

Location: Edinburgh

Compensation: GBP 29,250 - GBP 33,450 / year

Description

Our Support TeamWe pride ourselves on our exceptional customer support, and to help us continue this we're looking for accounting/bookkeeping professionals who are interested in a career in fintech, to compliment and grow our experienced team of qualified and part-qualified bookkeepers and accountants. We invest in our people, providing in-house learning and development opportunities as well as support for further studies, to ensure we continue to meet our high standards and have a happy, diverse and high-performing team. Check out this blog for more insight into what life's like in our exceptional Support Team!

The role

We are currently hiring Customer Support Accountants.

Joining as a mid-level Support Accountant means you'll bring knowledge and hands on experience of working in the accounting industry to further improve the experience of our customers. You'll receive structured training and career development, while being able to hit the ground running supporting our customers.

Day to day you'd be helping users by: being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queriesproviding training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further trainingproactively contacting users to see if they need helphelping people who are interested in the product, but need more information to decide if it's right for themassisting the product teams by testing new features or upgrades to existing functionalityYou

Ideally you'll: have demonstrable practical accounting experience. We'd be looking for experience working with everything from payroll RTI to VAT and Self Assessment from either an accounts assistant role, working in an accounting practice, bookkeeping role or similar.have a thorough and robust knowledge of accounting processes, ideally supported by practical experiencebe highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our businesshave an awareness of the bookkeeping and accounting software packages available to small business ownersenjoy providing first-rate customer service and have experience of this from a previous roleAnyone looking to complete their CIMA or ACCA should note that this role will not provide an opportunity to gain the practical experience necessary for these qualifications.

Our work life

We believe in a strong work-life balance, we don't work long hours (35 hour working week), and we have a fabulous Edinburgh HQ expertly designed for collaboration including high-quality A/V equipment to provide a great experience for distributed teams.

At FreeAgent, we support each other and operate a no-blame culture. Our mindset is: work hard, be nice to people, and the rest will sort itself out!

Work pattern for this role

This is a permanent role (Monday to Friday, 9am to 5pm).

This role will be based in our Edinburgh office, with an initial training period of at least 6 months. However, after this training period is completed there will be an opportunity to adopt hybrid working, with an agreed pattern of 2 days from the office and 3 days at home each week. Working from home is second nature to us as we have been championing remote working for years.

Perks

Our salary bands are GBP 29,250 - GBP 33,450 per annum.

Salary bands are linked to performance expectations, to help nurture our culture of learning as well as fairness. A starting salary would likely leave some opportunity for growth within the band.

We pride ourselves on creating a fantastic place to work, including (but not limited to!) the following: 33 days holiday (and an extra day for each year you're with us)Flexible/hybrid workingPrivate health careLife assurance5% matched pension contributionsSummer 4 day weeks (giving you 8 additional days off!)Buy-as-you-earn share schemesSabbatical leave (unpaid)Cycle to work schemeWellness webinarsFocused learning time and learning budgetsVolunteering dayTempted to apply? Please read over the hiring process for this role so you know what to expect.We prioritise your well-being with a comprehensive range of benefitsCompetitive salary and a broad range of employee benefitsWe prioritise your well-being with a comprehensive range of benefitsCompetitive salary and a broad range of employee benefits

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Accountancy

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English