Customer Advisor

Job description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

Job DescriptionTeleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction Matters

CUSTOMER SERVICE SPECIALIST – HYBRID/AT-HOME WORKING

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.

We have a fantasticopportunity for inbound customer service specialist for our Lloyds Banking Division campaign – please feel free to get in touch (see below details).

Email - careers2@teleperformance.co.uk

Tel - 0800 100 180

Here is all you need to know...

Start Date: Open Opportunities throughout Jan/Feb/Mar

Salary: £22,800 - £11 p/h (with potential to earn over £24,000 with our earning schemes)

Job Type: Full Time - Permanent

Working Hours: 40 hours per week (including training)

Training hours 09:00am – 17:30pm Monday – Friday

Operational hrs after training - Fully flex 08.00 - 20.00 Mon - Sun

We can offer flexible shifts with options for a 4-day working week to support a positive working life balance

Training: 2 weeks based in Glasgow, City Park.

Joining the team: First 3-months working on-site in Glasgow with supported travel costs then opportunity to choose on-site or at-home working whichever suits you best

Here are our key benefits...

Earn up to £1,200 with our high reward 'Refer A Friend' scheme

Initial 3 months working on-site in Bristol (support travel costs) then opportunity to choose on-site or at-home working whichever suits you best

28 days' holiday (including bank holidays), increasing to 30 days after 1-year service

24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling

Fantastic opportunity for those interested in progressing a career in finance

Genuine career progression opportunities through our supported internal development programmes

Length of Service and monthly recognition awards

Life Assurance Cover

Energy, Insurance and Broadband support through our Perks at Work Platform

Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry's, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda

Up to 40% off Cinema tickets including Odeon, VUE and Cineworld

Up to 10% off mobile products including Apple and Samsung

Exclusive TP offers for Mobile Phone contracts with EE and Vodafone

Who we are looking for...

A professional, polite and courteous telephone manner

Ability to deliver excellent service with outgoing nature

A good listener who can convey empathy, patience and understanding

Confident and proactive to deal with difficult situations and conversations

Confident in having customer conversations

High levels of accuracy and attention to detail

Self‐motivated and able to affectively problem solve

Interpersonal skills

Be driven to work towards achievable targets

What will my role involve...?

Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact

Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support

Helping customers that may be going through financial difficulty and debit card support

Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services

Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers

Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers

Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer

Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management

If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English