Full-time Customer Service Sports Advisor

Job description

Full-time Customer Service Sports AdvisorLocation: Wednesbury, GB, WS10 9QY

Sport: Any Sport

Contracted Hours: 39

Contract Type: Permanent

Number Of Openings: 1

Important reminder: This job requires right to work in the UK .

As a Customer Service Assistant, you'll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include:

Customer Service - Through your own passion for sport, you'll share your tips and experiences with users and through our hands‐on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in‐store or online!

Merchandising - Whether full‐time or part‐time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Collaborating with the team: You will be part of a shop floor team of like‐minded teammates, practising sports and celebrating victories together, so it's important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

Proactive Decision Making

Interpersonal communication and collaboration within your team and other departments

Product and Sport Familiarisation and training

Problem-solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

Active with a clear passion for sport

People‐oriented with a high sense of service

Problem solver and creative thinker

Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

Annual remuneration reviews

Healthy employee discount on all Decathlon products

Weekly Staff Sports/Activities

Cycle‐to‐Work Scheme

Intensive Learning and Development training via Decathlon Academy

Thank you for checking the contracted hours above to see if this is a full‐time or part‐time role!

Decathlon is committed to inclusion and non‐discrimination, and thus acts on a daily basis in favour of disability, a multi‐generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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Extra information

Status

Open

Education Level

Secondary School

Location

Wednesbury

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English