Customer Service Representative

Job description

Job Description

Customer Service Representative – Newcastle (Onsite) | Contract to Permanent

We are currently hiring for a Customer Service Representative to join a busy contact centre environment supporting a major UK high street banking client.

About the Role

You will handle inbound customer enquiries relating to personal loan applications and existing loan accounts. This role requires professionalism, confidence, and the ability to work in a fast-paced, KPI-driven environment while delivering excellent customer outcomes.

You will be responsible for supporting contractual service levels and ensuring a high-quality customer experience with a strong focus on first-call resolution.

Working Hours

• 37.5 hours per week
• Monday–Friday: 08:00–20:00
• Saturday & Sunday: 09:00–18:00
• Shifts operate on a rotation basis
• No Bank Holiday working

Rest Period: 30-minute lunch break

Rest Breaks: Standard health & safety break

Pay, Annual Leave & Benefits

• Basic Salary
• Overtime must be pre-authorised by management
• 25 days annual leave + 8 bank holidays

Day One access to:

• Kitchen facilities (fridge, microwave, hot/cold water)
• Shower facilities
• Toilets
• Prayer room

Apply now!

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle upon Tyne

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English