Front of House Supervisor

Job description

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.We are seeking a proactive and guest-focused Front of House Supervisor to support the daily running of our front desk operations. You'll lead by example, assist with team supervision, and ensure that every guest receives a warm and professional welcome.Key Responsibilities Supervise daily front desk operations and ensure smooth check-in/check-out proceduresSupport and guide reception team members during shiftsHandle guest enquiries, complaints, and special requests with confidence and careMaintain a strong presence at the front desk, leading by example in service deliveryAssist with staff training, onboarding, and daily briefingsMonitor reservation systems and ensure accurate room allocation and billingCoordinate with housekeeping and maintenance to meet guest needsEnsure compliance with hotel policies, procedures, and safety standardsHelp manage shift handovers, reporting, and front desk administrationOur Values Transparency | We ensure clarity in communication so that there are no surprisesOwnership | We think and perform like ownersDriven | We have a constant desire for improvementInvestment in our People | We continuously invest in our people to ensure that they are the best that they can bePension SchemeDiscounted Hotel Stays across our 7H PortfolioDiscounted Food and Beverage across our 7H Portfolio

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English