Customer Support Executive

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.What you'll be doing: Managing customer queries through email and live chat.Troubleshooting issues and escalating when needed.Helping customers navigate the LMS platform and access resources.Ensuring every interaction is fast, accurate, and supportive.What you'll bring: Proven customer service skills with high attention to detail.Experience handling email and chat support.Ideally some background in SaaS or tech-led businesses.A genuine customer-first mindset.What you get: Hybrid working: 1 day a week in the London office.4-month FTC with real potential to convert to permanent.An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.Location Greater London, United KingdomSeniority level AssociateEmployment type TemporaryJob function Customer ServiceIndustries Software Development and Technical and Vocational Training

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English